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Frequently Asked Questions

Will you bill my insurance company for me?

Yes, we will handle all of the paperwork and billing for you. All we will need from you is your insurance company name, agent, and policy number in order to submit the claim on your behalf.

My insurance company told me I need to use one of their "preferred vendors." Is that true?

Minnesota state law gives you the right to use the auto glass company of your choice. (Link to law). "Preferred vendor" is a term that most often equals "bottom dollar pricing." Any shop can be a preferred vendor as long as they agree to the price required by the insurance company - regardless of the quality of materials or workmanship they provide.

My insurance company said that if I don't use one of their preferred vendors, they will not guarantee the work.

These are tactics used to illegally steer you to one of their shops. Liberty Glass Service fully warranties our work, and we have a Leak Free Guarantee.

Can my windshield be repaired, or does it need to be replaced?

Liberty Glass Service provides both repair and replacement services. One of our technicians will inspect the damage and notify you of your options prior to doing any work.

What type of glass do you use?

We use the best available Original Equipment Manufacturer (OEM) quality glass and materials. This means that the glass is made by an OEM provider, versus an aftermarket manufacturer.